Your jewellery is a part of you so, please, show love and care to both you and your jewellery every day.

• Handle gently and with regard for its lightweight nature - remember; last on, first off
• Don't expose your jewellery to perfume, body creams, chlorine, detergents, sun lotion etc
• Remove before physical activities such as gardening & sports
• Remove before showering/bathing, swimming & sleep
• Wipe pearls and gems regularly with a clean, damp cloth
• Polish precious metal components with the polishing cloth included
• PLEASE NOTE: Pearls are soft & porous and need extra care to avoid scratches or exposure to anything (as above) that will dull their lustre

For more info and more detailed care guides, please go to my main FAQ's page here

All items are sent in a smart grey jewellery box, with beautiful finishing touches with grey tissue paper, branded stickers and a matching paper raffia bow.

They are sent inside a sturdy kraft postal box, with a handwritten thank you note, a complementary polishing cloth and a care guide card.

For a small additional charge you can upgrade for your item(s) to be beautifully hand-wrapped in handmade paper with a paper raffia bow, with a complementary card for your personal note to be handwritten to the recipient.

Yes, you can pick up from me directly if you are in the area of Falmouth, Cornwall (UK). To arrange, please contact me direct.

I take on a small number of commissions each year, due to the high investment in time and energy for these pieces.

Contact me with your initial ideas of design or concept, with any reference images you may have, and we can chat and see if it's something I can take on.

You can see a little more about this process and what to expect on my main FAQs page

If you wish to return an item for refund or exchange, please email cat@catbirch.com within 7 days of receiving the item stating your order number (please see exceptions below).

The piece(s) being returned must arrive back at Cat Birch Jewellery within 14 days of purchase, in the original packaging, unworn and in their original condition.

Once I have received the item, the refund will be processed within 14 days and the money refunded to the original payment source, i.e the debit/ credit card or paypal used for the purchase.

Please note: Commissioned jewellery, or items that have been made to your specific requirements, cannot be returned unless there has been a fault in the workmanship, which will be assessed at the point of return.

You can see further details on the main FAQs page